FAQ
Questions? We have answers.
Everything about our laundromats, wash & fold, and pickup & delivery — hours, turnaround, pricing, and
how it all works.
At the laundromat
How long have you been in business?+
We opened our doors in the spring of 2018.
Where are you located?+
Three locations across the Valley: 13205 Osborne St. in Arleta, 15033 Roscoe Blvd. in Panorama City, and 20021 Roscoe Blvd. in Winnetka.
How is parking?+
All three locations have ample parking in front and back lots — always free.
When is the last load?+
Last wash is 8:30 p.m. at Panorama City and Winnetka, and 8:00 p.m. at Arleta.
What are the payment options?+
We accept all major credit cards as well as debit and EBT cards. Winnetka accepts coins as well.
How hot are your dryers?+
They go up to 176°F — hot and fast, so you are in and out.
Do you do dry cleaning?+
Yes — we offer dry cleaning for orders of 10 items or more. The minimum lets us batch carefully with the right equipment and solvents while keeping pricing fair.
Wash & Fold
What is Wash & Fold?+
Complete laundry care — we wash, dry, and neatly fold your garments. Our staff handles every step.
When can I drop off my laundry?+
Any location, 6:00 a.m. to 9:00 p.m., 7 days a week.
How long does it take?+
Standard turnaround is 24 hours. Same-day service is available for customers on the go.
Do I need to bring soap?+
No — we provide the detergent, fabric softener, and dryer sheets. If you prefer a specific soap for allergies or preferences, just let us know.
Will you sort my laundry?+
Yes. We sort your clothing before washing. If you have specific care instructions, tell us and we will follow them.
Do you accept oversized loads?+
Yes — we clean oversized comforters, rugs, sheets, pillows, and other large items.
What if my clothes are damaged or lost?+
If an item is lost or damaged due to our processing, we reimburse the fair market value based on its age, condition, and normal wear. We are not liable for normal wear, pre-existing defects, manufacturer issues, or improperly labeled items.
Pickup & Delivery
Do you serve my area?+
We cover the entire San Fernando Valley and surrounding Los Angeles areas — many neighborhoods and cities, extending all the way to Malibu.
Do I have to call each time?+
Absolutely not. Set up a recurring weekly pickup once and never worry about booking again.
Do I have to be home?+
Nope — just leave your bags on your porch and we will take care of the rest.
When do I get charged?+
Your card is charged when your order is complete.
What if I want to cancel a pickup?+
Cancel any time before pickup at no charge. A $20 missed-pickup fee applies only if the driver arrives and there was no cancellation notice.
What happens if I skip a recurring pickup?+
No problem — recurring schedules may be paused after 3 skipped pickups within 60 days, and you can restart any time.